We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase our programs or services, register for a masterclass or event, join our email list, communicate with us, or participate in our coaching experiences.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name

• Email address

• Phone number

• Billing and purchase information

• Information you submit through forms, applications or surveys

• Communications you send to us

• Information you voluntarily share while participating in our programs, coaching experiences or community spaces

• Basic website usage information collected through cookies, analytics or similar technologies

Payment information may be processed directly by third-party payment providers. We do not necessarily have access to your full payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process purchases and registrations

• Deliver programs, masterclasses, coaching services and other experiences you have signed up for

• Send important logistical information, reminders and updates related to your purchase or registration

• Send SMS/text message reminders when you have provided your phone number and consented to receive them

• Provide customer support

• Communicate with you about our programs, services and upcoming offerings where permitted

• Manage our email community

• Improve our programs, services, website and customer experience

• Maintain appropriate business, financial and administrative records

• Meet legal, regulatory and tax requirements

We collect and use personal information only for purposes that are reasonably connected to our business and the services we provide.

3. Email and Text Messages

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you emails about programs, resources, events and offerings.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

If you provide your phone number and consent to receive text messages, we may send you reminders or important updates related to the experience you registered for.

Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP.

Opting out of marketing communications does not prevent us from contacting you when necessary to fulfill a purchase, provide a service you requested or communicate important administrative information.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business and provide our services. These may include providers that support:

• Payment processing

• Email and SMS communication

• Website hosting

• Course or membership platforms

• Forms and surveys

• Video conferencing

• Community and messaging platforms

• Analytics

• Scheduling

• Bookkeeping, accounting or other professional services

These providers may process or store information on our behalf and may operate outside Quebec or Canada.

We may also disclose information when required by law or where reasonably necessary to protect our legal rights.

5. Coaching, Calls and Community Spaces

When participating in live coaching calls, group programs, Telegram groups or other community spaces, you may choose to share personal information with Diana, members of our team or other participants.

Please use your discretion when sharing sensitive personal information in group environments.

Where a call or session is recorded, we will communicate this to participants as appropriate. Recordings may be made available to participants in the applicable program or experience.

6. Cookies and Website Analytics

Our website and third-party services we use may use cookies or similar technologies to understand website activity, improve functionality and measure the effectiveness of our communications or marketing.

You may be able to manage cookies through your browser settings.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, meet legal and tax requirements, resolve disputes and fulfill the purposes described in this Privacy Policy.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

8. Protecting Your Information

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure.

No online system can guarantee absolute security, but we take privacy and responsible information handling seriously.

9. Your Privacy Rights

You may contact us to:

• Ask what personal information we hold about you

• Request access to your personal information

• Ask us to correct inaccurate information

• Withdraw consent where applicable

• Ask questions about how your information is collected, used or shared

• Raise a privacy concern or complaint

Certain information may need to be retained where required by law or for legitimate business purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our business, technology or legal obligations change.

The most current version will be posted on our website with the updated date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Diana Eskander Inc.

Privacy Contact: Diana Eskander / President

Email: welcome@dianaeskander.com